April Robb
About April Robb
April Robb is a Service Manager with extensive experience in the gaming industry, currently overseeing operations at Scientific Games. She has successfully reduced inventory costs and manages a significant number of customer sites, generating substantial annual revenue.
Work at Scientific Games
April Robb has been serving as a Service Manager at Scientific Games since 2009. In this role, she oversees 87 direct customer sites across three states, contributing to an annual revenue of over $800,000. Her responsibilities include coordinating product submissions for the Washington State Gaming Commission and obtaining necessary jurisdictional licenses. She manages the shipping and receiving of products, ensuring that customer orders are tracked from shipment to delivery and installation by a skilled technician team.
Previous Experience in Gaming Industry
Prior to her current position, April Robb held several roles in the gaming industry. She worked as a Regional Service Manager at Entertainment Gaming Asia Inc. from 2001 to 2007, and as a Field Service Manager at SHFL Entertainment from 2009 to 2014. Additionally, she served as a Regional Manager at Suzo-Happ from 2007 to 2009. These roles provided her with extensive experience in managing service operations and customer relations in the gaming sector.
Inventory Management Achievements
April Robb successfully reduced inventory in all five remote warehouses by over $100,000. She implemented a three-point inventory control process that worked in conjunction with SHFL's inventory control system. Additionally, she created new product repair kits aimed at improving technician efficiency in the field and addressing inventory issues related to small perishable parts.
Budget Management and Cost Control
In her role as Service Manager, April Robb is responsible for writing a budget that ranges from $150,000 to $250,000 for regional expenditures. She focuses on reducing overtime in alignment with the company's strategic goals, demonstrating her ability to manage financial resources effectively while maintaining service quality.