Arthur Carra
About Arthur Carra
Arthur Carra is a Data Center Technician II at Scientific Games in Alpharetta, GA, where he has worked since 2017. He holds an Associate’s Degree in Business Administration and a Bachelor’s Degree in Information Technology.
Work at Scientific Games
Arthur Carra has been employed at Scientific Games as a Data Center Technician II since 2017. In this role, he is responsible for basic LAN/WAN support, operating and monitoring both Windows and Linux-based systems. He utilizes incident management ticketing systems to report and document issues, ensuring efficient communication and resolution of technical problems. Arthur also performs notification and escalation for major issues and critical events in accordance with the Operational Level Agreement (OLA). His contributions are essential to maintaining the operational integrity of the data center.
Education and Expertise
Arthur Carra holds an Associate’s Degree in Business Administration, Management and Operations from Georgia State University Perimeter College, where he studied from 2009 to 2011. He furthered his education at Georgia Gwinnett College, earning a Bachelor’s Degree in Information Technology from 2014 to 2016. His academic background provides him with a solid foundation in both management principles and technical skills, which he applies in his current role at Scientific Games.
Technical Skills and Responsibilities
In his position as a Data Center Technician II, Arthur Carra operates and monitors systems using established procedures. He performs system processing with established tools and procedures, ensuring that all operations run smoothly. Additionally, he publishes shift status reports as required, which helps keep the team informed about ongoing activities and any issues that may arise during his shift. His technical skills are vital for the effective functioning of the data center.
Professional Experience
Arthur Carra has accumulated significant experience in the field of information technology through his role at Scientific Games. Over the past seven years, he has developed expertise in LAN/WAN support and incident management. His responsibilities include documenting issues and ensuring that critical events are escalated appropriately. This experience has equipped him with the skills necessary to handle complex technical challenges in a fast-paced environment.