Bradley Gale
About Bradley Gale
Bradley Gale is a Change Manager with extensive experience in managing call center operations and technical support. He has worked at Bally Technologies and Scientific Games, showcasing strong skills in troubleshooting and IT service management.
Current Role at Scientific Games
Bradley Gale serves as a Change Manager at Scientific Games, a position he has held since 2015. In this role, he is responsible for implementing changes within the organization, ensuring that new programs and procedures are integrated smoothly. His adaptability and continuous learning enable him to quickly grasp new concepts and apply them effectively. Gale's experience in managing change contributes to the overall efficiency and effectiveness of operations at Scientific Games.
Experience at Bally Technologies
Since 2011, Bradley Gale has worked at Bally Technologies as a Noc Technical Support Specialist. His role involves providing technical support and ensuring the operational integrity of systems. With over a decade of experience in this position, he has developed strong skills in troubleshooting and resolving technical issues, contributing to customer satisfaction and operational efficiency.
Previous Employment History
Bradley Gale has a diverse employment history in technical support roles. He worked at Cox Communications as Technical Support I for six months in 2010, and at Clearwire for two months in 2010. He also held positions at Hollywood Entertainment as Technical Support Lead and Supervisor from 2006 to 2009. Additionally, he was a Contract Employee at Appleone Employment Services from 2009 to 2010. This extensive background in technical support has equipped him with a solid foundation in customer service and technical troubleshooting.
Educational Background
Bradley Gale studied at Portland Community College from 2004 to 2005 and later attended College of Southern Nevada High School East from 2011 to 2013. His educational experiences have contributed to his technical knowledge and skills, particularly in IT service management and support.
Technical Skills and Expertise
Bradley Gale possesses strong technical skills, including proficiency in computer hardware and software troubleshooting. He is experienced in setting up and troubleshooting wired and wireless networks, including LAN, WAN, and TCP/IP configurations. Gale is familiar with ITIL infrastructure and frameworks, indicating a structured approach to IT service management. He has also supported various Windows desktop environments and is proficient in Microsoft Office products.