Christopher Henseler
About Christopher Henseler
Christopher Henseler is a Sr. Product Support Specialist at Scientific Games, where he has worked since 2019. He has extensive experience in technical support roles, including previous positions at Nooksack River Casino, Silver Reef Casino Resort, and MegaPath.
Work at Scientific Games
Christopher Henseler has been employed at Scientific Games since 2019, serving as a Senior Product Support Specialist. In this role, he is responsible for troubleshooting and repairing proprietary player tracking software and client database issues. He manages virtual maintenance of client server environments, ensuring the functionality of proprietary software from a secure remote location. Henseler also acts as a point of contact for widespread issues and outages, providing support both remotely and onsite. His experience in this position reflects his expertise in technical support within the gaming industry.
Previous Experience in the Gaming Industry
Prior to his current role, Christopher Henseler worked at various casinos, gaining extensive experience in the gaming sector. He served as a Slot Machine Technician at Nooksack River Casino from 2004 to 2007, where he was responsible for the maintenance and repair of slot machines. He later worked as a Surveillance Observer at Silver Reef Casino Resort from 2012 to 2013, focusing on security and monitoring operations. Additionally, Henseler was a Field Service Technician III at Scientific Games from 2014 to 2019, where he further developed his technical skills in the gaming technology field.
Education and Expertise
Christopher Henseler studied at Whatcom Community College, where he earned an Associate of Science degree in General Studies in 2008. He furthered his education at Eastern Washington University, obtaining a Bachelor of Arts in Business Administration with a focus on Management of Information Systems in 2010. His educational background provides a solid foundation for his technical and managerial roles in the gaming industry, equipping him with the skills necessary for effective problem-solving and client support.
Technical Skills and Responsibilities
In his current role at Scientific Games, Christopher Henseler utilizes VMWare for troubleshooting and repairing server environments. His responsibilities include maintaining constant communication with end users to ensure timely issue resolution. Henseler's expertise in managing virtual maintenance of client server environments highlights his ability to handle complex technical challenges. His role requires a combination of technical knowledge and customer service skills, making him a vital resource for clients experiencing software and database issues.