Christopher Jones Sr.
About Christopher Jones Sr.
Christopher Jones Sr. is a System Support Engineer at Scientific Games, where he has worked since 2019. He specializes in system implementations, technical support, and communication between operations and development teams.
Work at Scientific Games
Christopher Jones Sr. has been employed at Scientific Games since 2019 as a System Support Engineer. In this role, he provides onsite support during system implementations and overhauls. He is responsible for new system implementations, which includes system builds and performance analysis. His work involves providing tier 2 technical support for both Lottery and Interactive based production systems. Additionally, he participates in a 24x7 on-call rotation to ensure continuous support for production systems. Prior to his current position, he held various roles at Scientific Games, including Computer Operator and Application Analyst.
Education and Expertise
Christopher Jones Sr. studied at ITT Technical Institute, where he earned an Associate of Science degree in Computer Network Systems from 2007 to 2009. He also attended Howard University for one year, focusing on Computer Engineering, and later studied at Liberty University, where he pursued Management Information Systems. His educational background equips him with a solid foundation in technical and management skills relevant to his roles in system support and analysis.
Background
Christopher Jones Sr. has a diverse professional background, primarily within Scientific Games. He began his career at the company as a Computer Operator from 2009 to 2010. He then advanced to the role of Night Shift Supervisor/Lead Computer Operator from 2011 to 2017, where he managed operations and led a team. Following this, he served as an Application Analyst from 2017 to 2019, contributing to system performance and analysis before transitioning to his current position as System Support Engineer.
Responsibilities and Contributions
In his current role, Christopher Jones Sr. acts as a liaison between Operations and Development groups, facilitating communication and problem-solving. He remotely manages and configures both Windows Server and Linux enterprise systems. He is also responsible for creating and maintaining technical documentation, including troubleshooting procedures and knowledge base articles. His contributions are essential for ensuring the smooth operation of production systems at Scientific Games.