Dipankar Mishra
About Dipankar Mishra
Dipankar Mishra serves as the Director of Client Services at Scientific Games, where he has worked since 2021. He has extensive experience in quality assurance and client services, having held various roles at Scientific Games and other companies over a career spanning more than a decade.
Current Role as Director Client Services
Dipankar Mishra serves as the Director of Client Services at Scientific Games since 2021. In this role, he leads a team responsible for managing customer interactions across multiple channels. His focus is on enhancing customer satisfaction through the identification and development of cultural, process, and performance improvements. His leadership aims to deliver effective service outcomes that align with the company's strategic objectives.
Previous Experience at Scientific Games
Dipankar Mishra has extensive experience at Scientific Games, having held multiple positions from 2012 to 2021. He worked as a Senior QA Engineer from 2008 to 2012, followed by roles as QA Lead, Senior QA Lead, and Associate QA Manager. He transitioned to Manager Technology from 2016 to 2018, before becoming Senior Manager Systems & Service from 2018 to 2021. His experience spans various aspects of quality assurance and service management.
Educational Background in Computer Science
Dipankar Mishra earned a Bachelor's degree in Computer Science from Utkal University, where he studied from 1998 to 2002. He also attended IEMS, furthering his education in relevant fields. His academic background provides a solid foundation for his career in technology and client services.
Early Career at Scope International
Before joining Scientific Games, Dipankar Mishra worked at Scope International as a Test Engineer from 2006 to 2008. This role contributed to his expertise in quality assurance and testing processes, which he later applied in various positions at Scientific Games.