Eddie Hernandez
About Eddie Hernandez
Eddie Hernandez is the Lead Systems Implementation Trainer at Scientific Games, bringing over 18 years of experience in customer service, human resources, gaming, hospitality, and banking. His diverse professional background reflects a commitment to excellence in various roles across multiple industries.
Current Role at Scientific Games
Eddie Hernandez serves as the Lead Systems Implementation Trainer at Scientific Games since 2021. In this role, he is responsible for overseeing the implementation of systems and training staff to ensure effective usage. His experience in various sectors contributes to his ability to manage complex training programs and support organizational goals.
Previous Experience in Gaming and Hospitality
Eddie Hernandez has extensive experience in the gaming and hospitality industry, having worked at The Cosmopolitan of Las Vegas in multiple roles. He served as a Front Desk Representative from 2012 to 2013, a VIP Services representative from 2013 to 2015, and held various positions in Human Resources, including Compliance Specialist and Talent Recruiter from 2015 to 2018. This diverse background has equipped him with a comprehensive understanding of customer service and operational processes.
Background in Banking Services
Eddie Hernandez has a solid foundation in banking services, having worked at Bank of America as a Supervisor and Customer Service Manager from 1999 to 2010. He also served as a Personal Banker at Wells Fargo for seven months in 2010. His banking experience adds to his skill set, particularly in customer relations and service management.
Education and Early Career
Eddie Hernandez completed his education at Murrieta Valley High School, where he studied from 1996 to 2000. His early career began in customer service roles, which laid the groundwork for his extensive professional journey across various industries, including hospitality and banking.
Professional Experience Overview
Eddie Hernandez possesses over 18 years of professional experience across multiple sectors, including customer service, human resources, gaming and hospitality, and banking services. His well-rounded background demonstrates versatility and adaptability in various roles, contributing to his effectiveness in training and implementation within organizations.