Garry Galvin
About Garry Galvin
Garry Galvin is an ITIL Change Manager at Scientific Games, with a background in application support and customer management across various companies including Oracle and Lidl UK. He holds a Bachelor of Arts in Business Administration and a Master of Science in Computer Science from The University of Hull.
Current Role at Scientific Games
Garry Galvin serves as an ITIL Change Manager at Scientific Games since 2020. In this role, he facilitates Change Control Board meetings for regular change requests and specific Change Approval Board meetings for major releases. He ensures compliance and efficiency in change management processes, utilizing tools like Atlassian Jira and ServiceNow ITSM to streamline operations. His responsibilities include supporting geo-dispersed product and infrastructure teams to enhance collaboration and operational efficiency for a global customer base.
Previous Experience at Oracle
Garry Galvin held multiple roles at Oracle from 2008 to 2016. He started as a Technical Support Engineer for Primavera P6, then progressed to Senior Application Support Engineer for JD Edwards Enterprise One. He later became the EMEA Application Support Team Lead and served as the EMEA Escalation (Major Incident) Manager. In these positions, he managed critical incidents and provided support to various applications, contributing to the overall service delivery and customer satisfaction.
Work History at Lidl UK
Garry Galvin worked at Lidl UK from 2006 to 2008. His roles included Application Support for Retail, Sales, Warehouse, and Transportation, followed by a position as Client & Server Systems Assistant at the UK Head Office in London. His experience at Lidl provided him with foundational skills in systems support and customer service in a retail environment.
Education and Qualifications
Garry Galvin studied at The University of Hull, where he earned a Bachelor of Arts (B.A.) in Business Administration and Management, General. He furthered his education by obtaining a Master of Science (MSc) in Computer Science from the same institution. His educational background supports his expertise in both management and technical fields.
Project Leadership and Migration Experience
At Scientific Games, Garry led the ServiceNow to JIRA migration project, ensuring a seamless transition and integration within the company's IT infrastructure. This project highlighted his ability to manage significant changes in IT systems, demonstrating his expertise in change management and project leadership.