Geraldine Moran
About Geraldine Moran
Geraldine Moran is an experienced Account Executive at Scientific Games, where she has worked since 2002. She holds a BA in Psychology from The University of British Columbia and has a diverse background in customer service and international trade.
Work at Scientific Games
Geraldine Moran has been employed at Scientific Games since 2002, serving as an Account Executive for over 22 years. In this role, she manages client accounts and ensures the delivery of high-quality services. Her experience includes servicing international clients, which has enhanced communication and customer satisfaction. She has played a significant role in understanding client needs and tailoring services accordingly.
Education and Expertise
Geraldine Moran holds a Bachelor of Arts in Psychology from The University of British Columbia, where she studied from 1987 to 1991. She also obtained a Diploma in International Trade and Photography from Concordia University, completing her studies from 2002 to 2009. Additionally, she earned a Diploma of College Studies in Social Science from Champlain College between 1985 and 1987. Her educational background supports her expertise in client relations and account management.
Background
Geraldine Moran's professional journey includes significant roles prior to her tenure at Scientific Games. She worked as a Customer Service Manager at Ultimate TechnoGraphics Inc. from 1996 to 2001, where she developed skills in client service and management. She also served as an Account Manager at Oberthur Gaming Technologies from 2002 to 2007, further enhancing her experience in the gaming and lottery sectors.
Achievements in Quality Management
Throughout her career, Geraldine Moran has successfully resolved product quality issues in the printing process, preventing costly reprints for her company. She developed new processes, including a procedure checklist, aimed at improving departmental efficiency and reducing errors. Her contributions have had a positive impact on operational effectiveness and service delivery.
International Engagement and Communication Skills
Geraldine Moran has actively participated in international lottery congresses, gaining insights into global industry trends and practices. She has serviced international clients in three different languages, which has enhanced her ability to communicate effectively and improve customer satisfaction. Additionally, she has visited international clients to familiarize them with the printing process and tailor services to their specific needs.