Hetal Suratwala, Ssm
About Hetal Suratwala, Ssm
Hetal Suratwala serves as the Director of Client Operations at Scientific Games, where he has worked since 2022. With over 10 years of experience in product management, he has held various roles within the company, contributing significantly to revenue generation and project management.
Current Role as Director, Client Operations
Hetal Suratwala currently serves as the Director of Client Operations at Scientific Games, a position held since 2022. In this role, she oversees client engagement strategies and operational efficiency, ensuring that client needs are met effectively. Her leadership contributes to the overall performance and success of the organization in the competitive gaming industry.
Previous Experience at Scientific Games
Hetal Suratwala has a significant history with Scientific Games, having held multiple positions since 2014. She worked as a Quality Assurance Tester for one year, followed by roles as a Business Analyst and Senior Manager of Business Development Analysis from 2015 to 2022. Additionally, she served as Manager of Business Planning from 2017 to 2020, where she focused on strategic planning and execution.
Expertise in Product Management
With over 10 years of experience in product management, Hetal Suratwala specializes in customer service and product delivery. Her extensive background includes managing projects that generated over 25 million in revenue annually. She has developed cost models for various products, emphasizing cost-effective solutions and project management.
Leadership Development Participation
In 2021, Hetal Suratwala participated in the Pathbuilders - Achieva Leadership Program as a mentee. This program focuses on developing leadership skills and fostering professional growth, aligning with her career objectives in client operations and management.