Hollyann Reid
About Hollyann Reid
Hollyann Reid serves as the Lead Customer Service Representative and Accounting Liaison at Scientific Games, where she has worked since 2018. With over 15 years of experience in customer service and administrative roles, she effectively manages sensitive information and leads the training of new employees.
Current Role at Scientific Games
Hollyann Reid serves as the Lead Customer Service Representative and Accounting Liaison at Scientific Games, a position she has held since 2018. In this role, she manages customer inquiries and oversees accounting-related tasks. Reid is responsible for handling sensitive information with discretion and effectively managing incoming and outgoing emails. Her leadership includes mentoring new employees and providing training on procedures and system updates, contributing to the overall efficiency of the customer service department.
Previous Experience at Scientific Games
Before her current role, Hollyann Reid worked at Scientific Games as a Customer Service Representative from 2008 to 2018. During her ten years in this position, she developed a strong foundation in customer service and administrative functions. Her responsibilities included managing cash and credit charges, processing orders, and ensuring high-quality service to support business objectives. This experience equipped her with skills that she continues to apply in her current role.
Education and Qualifications
Hollyann Reid studied at Valencia College, where she pursued an Associate of Arts (AA) degree in Accounting from 2010 to 2016. This educational background provided her with essential knowledge and skills in accounting principles, which she applies in her current role at Scientific Games. Her academic achievements complement her extensive experience in customer service and administrative roles.
Experience at Publix Super Markets
Prior to her tenure at Scientific Games, Hollyann Reid worked as a Front Office & Customer Service Associate at Publix Super Markets from 2006 to 2008. This role allowed her to develop foundational customer service skills and gain experience in handling customer inquiries and administrative tasks. Her time at Publix contributed to her overall expertise in customer service, which spans over 15 years.
Professional Skills and Expertise
Hollyann Reid possesses a well-rounded organizational skill set, characterized by her ability to exercise sound judgment and adapt to dynamic environments. She is proficient in composing accounting reports, scheduling appointments, and completing diverse human resources administrative functions. Her extensive experience in customer service and administration supports her capability to manage tasks efficiently and effectively.