John Hinton
About John Hinton
John Hinton is a Desktop Support Technician with extensive experience in IT service management, having worked at companies such as thyssenkrupp and Wipro Limited. He possesses skills in critical thinking, learning agility, and a variety of technical applications and systems.
Current Role at Scientific Games
John Hinton has been employed as a Desktop Support Technician at Scientific Games since 2021. His role involves providing technical support and troubleshooting for various desktop applications and hardware. He operates in Alpharetta, Georgia, and has been instrumental in ensuring smooth IT operations within the organization.
Previous Experience at thyssenkrupp
Prior to his current position, John worked at thyssenkrupp as a Senior IT Service Desk Analyst from 2015 to 2018. During his three years in this role, he developed skills in critical thinking and learning agility, contributing to effective problem-solving within the IT service desk.
Professional Background at Wipro Limited
John Hinton served at Wipro Limited in two capacities: as a Senior Service Desk Administrator from 2018 to 2020 and as an IT Administrator from 2018 to 2019. His experience in these roles included managing service requests and incidents, utilizing tools such as ServiceNow for ticket management.
Education and Training
John holds an Associate Degree in Office Technology from Asher School of Business, where he studied from 1995 to 1997. This educational background provided him with foundational skills in office technology and support.
Technical Skills and Expertise
John possesses extensive technical skills, including experience with Active Directory, DNS, and MobileIron MDM. He is proficient in various NT applications such as Remedy, Salesforce, RDP, Join-Me Remote, WebEx, and multiple versions of Exchange Server. His hardware expertise includes working with devices from brands like Lenovo, Dell, and HP, as well as mobile devices including BlackBerry and iOS.