Joseph Galvan
About Joseph Galvan
Joseph Galvan serves as a Field Service Supervisor at Scientific Games in Urbandale, Iowa, where he has worked since 2012. He supervises a team of 13 technicians, focusing on hiring, training, and performance evaluations to improve field service efficiency.
Work at Scientific Games
Joseph Galvan has been employed at Scientific Games since 2012, serving as a Field Service Supervisor for 12 years in Urbandale, Iowa. In this role, he supervises a team of 13 field service technicians. His responsibilities include hiring, reviewing, disciplining, coaching, and training team members. He also conducts routine site visits to evaluate technician performance and assess terminal performance. Galvan oversees field-related projects, ensuring they are executed and completed successfully. Additionally, he provides problem diagnosis and over-the-phone assistance for hardware and software issues encountered in the field.
Education and Expertise
Joseph Galvan studied at Marshalltown Community College, where he focused on Computer Systems Networking and Telecommunications. He earned an Associate of Arts and Sciences (A.A.S.) degree, completing his studies from 2001 to 2003. His educational background provides him with a solid foundation in technical systems, which supports his role in field service management.
Background
Joseph Galvan has built a career in field service management, leveraging his technical education and supervisory skills. His role at Scientific Games involves a combination of technical expertise and leadership, allowing him to effectively manage a team of technicians. His experience in the field service industry spans over a decade, highlighting his commitment to enhancing service efficiency and team performance.
Achievements
In his position as Field Service Supervisor, Joseph Galvan has contributed to the efficiency of field service operations through the recording and production of statistical information. This data-driven approach aids in identifying areas for improvement and optimizing team performance. His oversight of field-related projects demonstrates his ability to ensure successful execution and completion, reflecting his leadership capabilities within the organization.