Joshua Jansen Alves Pereira
About Joshua Jansen Alves Pereira
Joshua Jansen Alves Pereira is a Desktop Support Technician at Scientific Games in Sydney, Australia, with extensive experience in network management and technical support. He has contributed to various projects since 2016, demonstrating skills in telecommunications, data recovery, and infrastructure improvements.
Work at Scientific Games
Joshua Jansen Alves Pereira has been employed as a Desktop Support Technician at Scientific Games since 2018. He previously held the same position from 2016 to 2017. In his current role, he has contributed to network management by patching a high number of ports in an organized manner. He collaborates with level 3 Technicians to address and resolve complex technical issues. His responsibilities also include maintaining operational efficiency in various environments, such as conference rooms and warehouses.
Education and Expertise
Joshua studied at TAFE NSW - South Western Sydney Institute, where he earned a Certificate IV in 2015 and a Diploma in Information Technology in 2016. His education provided him with foundational knowledge in information technology, which he has applied in his professional roles. He gained expertise in VLANs and network infrastructure by working closely with the networking team to implement switches.
Technical Skills and Contributions
In his role at Scientific Games, Joshua has developed a knowledge base for SCCM and Helpdesk, enhancing the support resources available to his team. He has experience in telecommunications, including setting up conference phones and managing iPhone backups and deployments. Additionally, he has been involved in recovering data from hard drives and configuring new PCs, laptops, and mobile devices for employee use.
Network Management Experience
Joshua has demonstrated attention to detail in network management through various tasks, such as setting up and unstacking old switches. His involvement in these activities has contributed to improvements in the network infrastructure at Scientific Games. He has also worked alongside the networking team to gain practical knowledge in VLANs, further enhancing his technical skill set.