Luis Quilez
About Luis Quilez
Luis Quilez is a Senior Desktop Support Analyst with extensive experience in IT management, currently serving as Manager of IT Support at SAC Wireless since 2019. He is known for his strong collaboration skills, focus on automation, and commitment to improving technologies and user experiences.
Current Role at SAC Wireless
Luis Quilez serves as the Manager of IT Support at SAC Wireless, a position he has held since 2019. In this role, he oversees IT support operations in the Greater Chicago Area. Quilez emphasizes collaboration and networking skills to enhance team performance and service delivery. His leadership approach includes challenging the status quo to reduce costs and improve technology solutions. He focuses on implementing industry best practices and maintaining a standards-based mentality within the IT support framework.
Experience at Scientific Games
Quilez has been employed as a Senior Desktop Support Analyst at Scientific Games since 2013. His tenure spans over 11 years, during which he has developed a strong understanding of IT standards, procedures, and policies. He prioritizes automation and repeatable processes to enhance efficiency in IT environments. Quilez is dedicated to transforming the end-user experience and mentoring individual contributors to help them advance into higher functioning roles.
Previous Position at WMS Gaming
Before his current roles, Quilez worked at WMS Gaming as the Manager of Desktop Support from 2007 to 2013. In this capacity, he managed desktop support operations and contributed to the development of IT support strategies. His experience at WMS Gaming laid the foundation for his subsequent roles in IT management, where he continued to focus on improving user experiences and operational efficiencies.
Contractor Role at Insight Global
Since 2018, Quilez has also been working as a Contractor at Insight Global. This role complements his full-time responsibilities and allows him to apply his IT support expertise in various projects. His work in this capacity further demonstrates his commitment to seeking new and better ways to perform day-to-day activities within the IT sector.
Skills and Leadership Style
Quilez possesses strong interdisciplinary and intercultural skills, which enhance his ability to collaborate effectively with diverse teams. His entrepreneurial leadership style in IT management encourages innovation and continuous improvement. He actively seeks to challenge existing processes and implement solutions that improve technology use and reduce operational costs.