Malcolm Taylor
About Malcolm Taylor
Malcolm Taylor is a Field Service Manager at Scientific Games in Florida, overseeing service delivery to over 100 cruise ships and managing operations for casinos and poker rooms. With dual citizenship in the UK and USA, he leverages his international experience to design sales proposals and lead a team of service technicians.
Work at Scientific Games
Malcolm Taylor has been employed at Scientific Games since 2007, serving as the Field Service Manager in Florida. In this role, he is responsible for managing service delivery to over 100 cruise ships for major cruise lines, including Carnival, Norwegian, and Royal Caribbean. His responsibilities include overseeing 16 service technicians who handle daily installations and support in the gaming industry. Taylor collaborates with sales support and marketing personnel to enhance business services, ensuring that client needs are met effectively.
Education and Expertise
Malcolm Taylor studied at Villanova University, where he achieved the Essentials of Project Management certification. This educational background has equipped him with the skills necessary to manage complex projects and deliver client-centric solutions. His expertise includes conducting sales needs analysis and developing tailored product solutions for both new and prospective customers, demonstrating his ability to align services with client requirements.
Background
Malcolm Taylor holds dual citizenship in the UK and the USA, which may enhance his capability to manage international accounts. His extensive experience in the gaming industry includes leading service delivery to 15 casinos and 16 poker rooms across Florida and the Bahamas. This background provides him with a comprehensive understanding of the operational needs and challenges within the gaming sector.
Achievements
In July 2020, Malcolm Taylor was assigned as a Sales Executive, where he managed 16 accounts with recurring revenues. His role involved designing and delivering sales proposals and presentations that focused on product benefits. Taylor's contributions to service delivery and sales strategy have positioned him as a key figure within the organization, particularly in the context of maintaining strong client relationships and ensuring service excellence.