Patience Keen
About Patience Keen
Patience Keen is an Associate Account Service Manager at Scientific Games, with a background in account management and customer service roles at Reputation and Donaldson. She holds a Bachelor's degree in Art from Saint Joseph's College and has experience in developing performance metrics and managing online loyalty programs.
Work at Scientific Games
Patience Keen has been employed at Scientific Games as an Associate Account Service Manager since 2022. In this role, she provides support for the interactive account management team, focusing on implementing and supporting online Players Clubs and brand loyalty systems for lotteries across the United States. Her responsibilities include developing presentation materials that capture key performance metrics and recommending creative opportunities for improvement.
Previous Experience at Reputation
Prior to her current role, Patience Keen worked at Reputation in various capacities. She served as a Managed Response Coordinator from 2018 to 2019 in Tempe, Arizona, where she managed customer interactions and responses. Following this position, she worked as a Google Account Manager from 2019 to 2022 in Scottsdale, Arizona, where she maintained and updated content for customer websites, including details on game launches and loyalty programs.
Background and Relocation to Arizona
Patience Keen relocated to Arizona in May 2018. Before her move, she worked as a Clerical Assistant at Donaldson from 2017 to 2018 in Rensselaer, where she gained experience in administrative support. Her transition to Arizona marked the beginning of her career in account management and customer service.
Education and Expertise
Patience Keen earned her Bachelor's degree in Art/Art Studies from Saint Joseph's College, where she studied from 2013 to 2017. This educational background has contributed to her skills in developing creative presentation materials and reports, enhancing her effectiveness in her roles within account management.