Sheena Kelloway
About Sheena Kelloway
Sheena Kelloway is a Senior Client Services Consultant at Scientific Games, where she has worked since 2016. She has extensive experience in instructional design and client services, with a background in education and business administration.
Current Role at Scientific Games
Sheena Kelloway serves as a Senior Client Services Consultant at Scientific Games, a position she has held since 2016. In this role, she is responsible for configuring, testing, and training Casino Management systems tailored to clients' business processes. Sheena has learned and taught nine different systems since her tenure began. Additionally, she engages in roadmap planning for new software functionalities, incorporating client feedback and adhering to industry standards. Her responsibilities also include managing software bug tracking and prioritizing field issues for system upgrades using JIRA.
Previous Experience in Client Services and Education
Before her current position, Sheena Kelloway held various roles that contributed to her expertise in client services and education. She worked at All Weather Windows as an Instructional Designer and Facilitator from 2014 to 2016. Prior to that, she was a Contract Learning and Development Analyst at Alberta Blue Cross for one year in 2013. Sheena also served as an Invigilator at the University of Alberta from 2013 to 2015 and worked as a Contract Evening Instructor at NorQuest College in 2015.
Educational Background
Sheena Kelloway has a solid educational foundation with degrees from notable institutions. She earned a Bachelor of Education (B.Ed.) from Memorial University of Newfoundland in 2010. Additionally, she holds a Bachelor of Arts (B.A.) in English Language and Literature from Dalhousie University, which she completed in 2009. Sheena further advanced her education by obtaining a Master of Business Administration (MBA) from Dalhousie University, graduating in 2023.
Project Involvement and Leadership
In her role at Scientific Games, Sheena Kelloway has been appointed as Functional Lead for multiple team implementations, impacting various properties across Canadian jurisdictions. She has been involved in Casino Management System (CMS) implementations in several provinces, including British Columbia, Alberta, Saskatchewan, Ontario, and Nova Scotia. Her work includes collaborating with casino service providers and government entities to ensure compliance within products and processes.
Skills in Instructional Design and Facilitation
Sheena Kelloway has developed strong skills in instructional design and facilitation throughout her career. She worked as a Contract Instructional Designer at Velsoft in 2012 and as an Adult Facilitator at Think Business Training from 2010 to 2011. Her experience in these roles has equipped her with the ability to create effective training programs and facilitate learning experiences for diverse audiences.