Thomas Friese
About Thomas Friese
Thomas Friese is a Desktop Support Technician at Scientific Games, where he has worked since 2016. He holds an Associate's Degree in Specialized Technology and an MCSE certification, with extensive experience in developing PC laptop images and providing technical support.
Current Role at Scientific Games
Thomas Friese has been employed at Scientific Games as a Desktop Support Technician since 2016. In this role, he develops standardized PC laptop images to facilitate rapid deployments. He also coordinates and oversees materials and equipment required for various projects. His responsibilities include providing technical support for User Acceptance Testing (UAT) and Retailer Training Rooms, ensuring that systems operate smoothly and efficiently.
Education and Certifications
Thomas Friese studied at the Electronic Institutes from 1987 to 1989, where he earned an Associate's Degree in Specialized Technology with a focus on Electronics. He furthered his education at New Horizons Computer Learning Center from 1999 to 2001, achieving the Microsoft Certified Systems Engineer (MCSE) certification in Computer Technology and Computer Systems Technology.
Previous Experience in Desktop Support
Before joining Scientific Games, Thomas Friese worked as a Desktop Support Technician at DST Technologies from 2008 to 2015 in the Harrisburg, Pennsylvania area. His earlier experience includes a five-year tenure as a Helpdesk Technician at Rite Aid from 2003 to 2008. These roles provided him with extensive experience in technical support and desktop management.
Technical Skills and Responsibilities
In his current position, Thomas Friese interfaces with hardware and software vendors for research, quotes, and cost models. He is responsible for monitoring and managing Local Area Network (LAN) resources, which includes routine maintenance and handling user access requests. His technical skills support the efficient operation of IT systems within his organization.