Tim Weekley
About Tim Weekley
Tim Weekley serves as the Manager of Training & Documentation at Scientific Games' Global Service Center, where he has worked since 2014. He has extensive experience in training management and has held various roles in organizations such as VERISIGN and ADP.
Current Role at Scientific Games
Tim Weekley serves as the Manager of Training & Documentation at Scientific Games, a position he has held since 2014. In this role, he oversees the Global Service Center's online knowledge base and is responsible for developing and delivering training programs for Casino customers across the United States and Canada. His training focuses on the use of slot machines manufactured by WMS and Bally. Weekley's extensive experience in training and documentation supports the operational efficiency of the Global Service Center.
Previous Experience in Training Management
Before joining Scientific Games, Tim Weekley held various training management positions. He worked as a Training Manager at VERISIGN, where he managed customer service training from 1999 to 2001. Additionally, he served as the Sales Training Manager at ADP from 1995 to 1998. Weekley also gained experience as a Field Sales Development Representative at Dish Network from 2002 to 2004 and as an IT Help Desk Training Manager at TRC Staffing Services, Inc. in 2013.
Educational Background
Tim Weekley has a solid educational foundation. He earned a Master of Education (M.Ed.) from Boston University in 1986. Prior to that, he completed a Bachelor of Science degree in Psychology at the University of Maryland Global Campus from 1979 to 1983. His educational background supports his expertise in training and documentation within the technology and gaming sectors.
Incident Management and ITIL Framework
In his current role, Tim Weekley developed and managed Incident Management processes for the Global Service Center, adhering to the ITIL Foundation framework. This involves establishing best practices for incident management to enhance service delivery and support for technical issues. His focus on ITIL principles contributes to the overall effectiveness of the training programs he oversees.
Training for Lottery and Gaming Customers
Tim Weekley is responsible for the development and delivery of training for new hire Technical Support Representatives who assist Lottery and Gaming customers across the United States. This training includes the use of PC-based terminals, ensuring that new employees are well-equipped to provide technical support in the gaming industry.