Tom Spain
About Tom Spain
Tom Spain is a Customer Success Manager at Scientific Games, with a background in business studies and extensive experience in the gambling industry. He has worked in various roles, including software technician and compliance analyst, and holds a Bachelor's degree and a Master's degree from Bangor University.
Work at Scientific Games
Tom Spain currently serves as a Customer Success Manager at Scientific Games, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and engagement within the gambling and casinos industry. His background in customer service and sales supports his efforts to improve customer success metrics. Prior to this role, he worked as a Compliance Analyst at SG Digital, a division of Scientific Games Corporation, from 2020 to 2021, where he contributed to compliance and regulatory processes.
Education and Expertise
Tom Spain earned a Bachelor's degree in Business Studies from Bangor University, studying from 2014 to 2017. He furthered his education by obtaining a Master of Arts in Business, Management, Marketing, and Related Support Services from the same institution, completing his studies in 2018. His educational background equips him with a strong foundation in business principles, which he applies in his current role to enhance customer engagement and support.
Background in Customer Support and Technology
Tom Spain has a diverse skill set that includes experience as a software technician, which enhances his effectiveness in managing customer success. His expertise in Microsoft Office and social media tools allows him to improve customer engagement strategies. Before joining Scientific Games, he worked as a Remote Support Engineer at Inspired Gaming Group from 2018 to 2020, where he provided technical support and assistance to clients.
Experience in the Gambling Industry
Tom Spain has a strong background in the gambling and casinos industry. His roles have included project management at Gaming Laboratories International, LLC from 2019 to 2020, where he managed various projects related to gaming compliance and testing. This experience, combined with his customer service and sales skills, positions him well to contribute to customer success initiatives at Scientific Games.
Previous Roles and Career Development
Throughout his career, Tom Spain has held various positions that have contributed to his professional development. He worked as a Project Manager at Gaming Laboratories International, LLC for 10 months, followed by his role as a Compliance Analyst at SG Digital. These experiences have provided him with a comprehensive understanding of the operational and regulatory aspects of the gambling industry, which he leverages in his current position.