Yeleny Palavicini
About Yeleny Palavicini
Yeleny Palavicini is a Customer Service Sales Representative II with extensive experience in bilingual communications and customer service. She has worked at Light & Wonder and Scientific Games, contributing to order management and supporting sales teams since 2015.
Work at Scientific Games
Yeleny Palavicini has been employed at Scientific Games as a Customer Service Sales Representative II since 2015. In this role, she supports international sales teams, subsidiaries, and distributors by managing order processes. Her responsibilities include coordinating commercial invoices and maintaining tracking of customer orders. This position has allowed her to leverage her skills in bilingual communications to enhance customer service interactions.
Current Role at Light & Wonder
Since 2018, Yeleny Palavicini has worked at Light & Wonder as a Sales Administrator. In this capacity, she collaborates with internal departments to fulfill and process orders, from quote requests to scheduling ship dates. Her experience in the information technology and services industry contributes to her effectiveness in this role, where she continues to enhance customer service interactions.
Education and Expertise
Yeleny Palavicini earned her Bachelor's degree in Hotel/Motel Administration/Management from the University of Nevada-Las Vegas, where she studied from 2004 to 2007. Prior to that, she completed an Associate's degree at the College of Southern Nevada from 2003 to 2005. Her educational background supports her expertise in customer service and sales within the hospitality and technology sectors.
Previous Experience at Caesars Palace
Before her current roles, Yeleny Palavicini worked at Caesars Palace as a Front Desk representative for ten years, from 2005 to 2015. This experience in a high-profile hospitality environment provided her with foundational skills in customer service and operations, which she has applied in her subsequent positions in the sales and customer service fields.