Saoirse Ward
About Saoirse Ward
Saoirse Ward is a Senior Customer Success Manager Team Lead at Screenloop, where she has worked since 2022. She previously held various roles in client success and customer service, including positions at Darwin and D&AD, and holds a BA in Geography from Durham University.
Work at Screenloop
Saoirse Ward currently holds the position of Senior Customer Success Manager Team Lead at Screenloop, a role she has occupied since 2022. In this capacity, she leads a team focused on enhancing customer satisfaction and ensuring successful product adoption. Prior to her current role, she served as a Senior Customer Success Manager at Screenloop for nine months in 2022. Her experience at Screenloop reflects her commitment to improving client relationships and driving success within the organization.
Previous Experience at Darwin
Saoirse Ward worked at Darwin in various capacities from 2019 to 2022. She began her tenure as an Associate Client Success Manager for one year in London, where she gained foundational skills in client management. Following this role, she advanced to the position of Client Success Manager, serving for two years. Her time at Darwin contributed to her expertise in customer success strategies and client engagement.
Education and Expertise
Saoirse Ward studied at Durham University, where she earned a Bachelor of Arts degree in Geography. Additionally, she completed her secondary education at Blackheath High School GDST and Eltham College. Her academic background provides a solid foundation for her career in customer success and management, equipping her with analytical and problem-solving skills relevant to her roles.
Internship and Early Career
Saoirse Ward began her professional journey with internships that provided her with diverse experiences. She worked as a Professional Development Intern at D&AD for four months in 2014, where she gained insights into the creative industry. Additionally, she served as a Database Administrator Intern at Ignition House for five months in 2013 and as a Receptionist at 111 Pilates for eleven months. These early roles helped her develop essential skills in administration and client interaction.
Roles at D&AD and QS Enrolment Solutions
Saoirse Ward held multiple positions at D&AD, including a New Blood Advisor from 2016 to 2017, where she contributed to the organization's initiatives. She also worked at QS Enrolment Solutions EMEA as a Student Enquiry Advisor from 2016 to 2018, assisting students with their inquiries. These roles enhanced her communication skills and provided her with valuable experience in client-facing positions.