Ali Shabazz
About Ali Shabazz
Ali Shabazz is an IS Service Desk Analyst at Scripps Health in San Diego, California, with a background in Information Technology and experience in technical support.
Company
Ali Shabazz is currently employed at Scripps Health, where he serves as an IS Service Desk Analyst. Based in San Diego, California, his role primarily involves providing remote technical support and resolving a variety of IT issues for the organization. He has been with Scripps Health since February 2021.
Title
Ali Shabazz holds the position of IS Service Desk Analyst at Scripps Health. His responsibilities include resolving technical support issues specifically related to Epic sign-in, 2 Factor Authentication Methods, MS Outlook, and MS Teams. He also creates detailed knowledge base articles with screenshots and annotations to support the IT team.
Previous Experience
Before joining Scripps Health, Ali Shabazz worked as a Service Desk Analyst at DEEP SWAMP INC. for seven years, from 2013 to 2020. At DEEP SWAMP INC., he contributed to various IT support activities, honing his expertise in technical troubleshooting and customer support.
Education and Expertise
Ali Shabazz has a strong educational background in Information Technology. He earned an Associate of Science (AS) in Programming and Development from Cuyahoga Community College, completing the program in one year from 2021 to 2022. Prior to that, he studied Information Technology at Eastern Florida State College, where he also received an Associate of Science (AS), between 2019 and 2021.
Technical Skills and Specializations
Ali Shabazz offers remote technical support for a range of IT issues, including Epic sign-in problems, 2 Factor Authentication Methods, MS Outlook, and MS Teams. He provides configuration assistance for Android and iOS mobile devices, maps network drives and printers, and creates comprehensive knowledge base articles to aid IT teams in resolving system-wide issues.