Diem Kieu Nguyen
About Diem Kieu Nguyen
Diem Kieu Nguyen is a Patient Service Representative at Scripps Health with over 9 years of experience in customer service and administrative support.
Title and Current Role
Diem Kieu Nguyen serves as a Patient Service Representative at Scripps Health. In this role, she specializes in optimizing department communication workflow and handling high volume incoming calls. Additionally, she creates templates for learning and training purposes to support onboarding and continuous learning within the team.
Previous Work Experience
Diem Kieu Nguyen has accumulated over nine years of experience in customer service and administrative support. She worked at Lancôme as a Freelance Makeup Artist from 2018 to 2021 in Carlsbad, California, and served as a lead instructor at Kumon from 2017 to 2020. Before that, she was the Sales Consultant/Lancôme Counter Lead at Ulta Beauty and worked as a Beauty Advisor at Macy's for five years. Additionally, she held the position of ADA Lead/Independent Contractor at Tenfifty Entertainment from 2016 to 2019.
Educational Background
Diem Kieu Nguyen studied at the University of California, Irvine, where she focused on Psychology, Cognitive Science, and achieved qualifications in Social Science. She also completed her education at UC Irvine, attaining further knowledge and expertise.
Skills and Expertise
Diem Kieu Nguyen is skilled in customer service, administrative support, and event management. She is involved in Model Cell Research aimed at improving workflow. As an EPIC 'Super user', she has expertise in electronic health records. Her role at Scripps Health includes practicing Value By Design and Lean Management principles, aligning with Scripps Core Values such as Diversity, Compassion/Support, and Integrity.