Eduardo Ruiz
About Eduardo Ruiz
Eduardo Ruiz is a Help Desk Analyst at Scripps Health in San Diego, with extensive experience in IT support and customer service.
Current Role at Scripps Health
Eduardo Ruiz is presently working at Scripps Health as a Help Desk Analyst in San Diego. Since May 2016, he has been delivering customer service to the Scripps Health user community. His responsibilities include handling network and application password resets and facilitating the resolution of user requests. He also troubleshoots VPN issues and telephone problems. Additionally, he triages calls to the appropriate IS Application Analyst or IS Technical Specialist.
Previous Roles and Experience
Eduardo Ruiz has worked in various capacities in the healthcare and office services sectors. In 2016, he served as a PC Deployment Technician at SHARP HealthCare for two months. From 2014 to 2015, he was an Assistant Office Services at CareFusion for three months. In 2014, he worked as a Bindery/Delivery Driver at Sir Speedy Printing and Marketing Services for five months. Prior to that, he was a Front Desk Receptionist at CRC Health Group from 2013 to 2014. He also held a position as a General Clerk at Pitney Bowes Government Solutions from 2011 to 2013.
Educational Background
Eduardo Ruiz has a solid educational foundation in computer and technical fields. He attended the California Institute of Arts & Technology, where he studied Computer Network Security and completed a Certification Program from 2015 to 2016. Earlier, he attended Southwestern Community College District, where he earned an Associate of Arts (A.A.) in Computer Operations/PC Support from 2000 to 2002. He completed his high school education at Castle Park Senior High School, earning a High School Diploma in General Studies from 1983 to 1987.
Technical Skills and Expertise
Eduardo Ruiz possesses extensive experience in network, desktop, voice, applications, and outage troubleshooting. His technical skills at Scripps Health include resetting network and application passwords, resolving VPN issues, and handling telephone problems. He facilitates resolutions and appropriately directs requests to IS Application Analysts or IS Technical Specialists, ensuring efficient issue resolution.
Career Journey
Eduardo Ruiz has built a diverse career across multiple roles and organizations. Starting with Pitney Bowes Government Solutions as a General Clerk from 2011 to 2013, he later worked at CRC Health Group as a Front Desk Receptionist. His role expanded to include working at Sir Speedy Printing and Marketing Services and CareFusion before transitioning to SHARP HealthCare. Each position contributed to his growth, leading to his current role at Scripps Health where he excels as a Help Desk Analyst.