Joaquin Arredondo
About Joaquin Arredondo
Joaquin Arredondo is a Patient Services Representative II at Scripps Health's Scripps Clinic - Torrey Pines, with a background in customer service, staff training, and business development.
Current Role at Scripps Health
Joaquin Arredondo works as a Patient Services Representative II at Scripps Health, specifically at Scripps Clinic - Torrey Pines. In this role, he is tasked with ensuring timely and accurate responses to customer inquiries, which includes message taking, routing messages, authorization, basic registration, and updating demographics. His responsibilities also cover processes related to patient arrival, such as electronic and manual processes, collection of copay and outstanding balances, and generation of arrival slips. Joaquin adheres to Scripps Clinic Service Standards to provide excellent customer service.
Previous Experience at San Diego Hospice and The Institute for Palliative Medicine
From 2008 to 2010, Joaquin worked as a Lead Admissions Coordinator at San Diego Hospice and The Institute for Palliative Medicine in the Greater San Diego Area. Prior to this, he served as a Regional Manager/Business Development for five months in 2007-2008. Earlier in his career at the same institution, he was a Program Representative from 2004 to 2007. In each of these roles, Joaquin built his expertise in various aspects of healthcare management and patient services.
Experience at First American Financial Corporation
Joaquin's career includes significant roles at First American Financial Corporation in Poway, California. He served as Client Relations Manager from 2002 to 2004 and as Technical Trainer I from 2000 to 2002. Before these roles, he was the Lead Customer Service Representative from 1999 to 2000 and a Customer Service Representative from 1998 to 1999. This tenure has contributed to his diverse and strong background in customer service and client relations.
Educational Background
Joaquin Arredondo earned a Bachelor of Arts in Sociology from Texas Tech University, where he studied from 1980 to 1984. His education laid the groundwork for his enduring career in customer service, staff development, and healthcare management.
Skills and Specializations
Joaquin Arredondo specializes in staff development, technical training, direct contact customer services, business development, in-bound and out-bound call center operations, staff scheduling, and leadership. His over 10 years of experience in staff training across various healthcare agencies and corporate environments underscore his expertise. He aims to leverage his communication skills, innovative networking abilities, and leadership experience to positively impact Scripps Health’s strategic business plan.