Paula Wyman
About Paula Wyman
Paula Wyman is a Patient Services Representative at Scripps Health in the Greater San Diego Area, with extensive experience in patient scheduling and support across multiple healthcare settings.
Current Position and Responsibilities at Scripps Health
Paula Wyman currently serves as a Patient Services Representative at Scripps Health in the Greater San Diego Area. In this role, she coordinates patient appointments and procedures, ensuring a seamless flow of operations within the healthcare setting. Her responsibilities include verifying insurance details and providing clear explanations of the insurance and payment processes to patients. Paula is adept at handling sensitive information, adhering strictly to HIPAA guidelines to protect patient privacy.
Previous Experience in Medical Staffing and Reception
Before joining Scripps Health, Paula held various roles in medical staffing and reception. She worked at Plaza Personnel Service Medical Staffing at Moss Center for Integrated Medicine as a Front Desk Medical Receptionist for three months in 2017. That same year, she took on a contract job at Rady Children's Hospital through K-Force Staffing Agency, where she handled urgent scheduling tasks. Her responsibilities in these roles included patient appointment scheduling, front desk management, and coordination across departments.
Role at Sutter Health / PAMF
From 2015 to 2016, Paula worked as a Genetics Patient Service Representative at Sutter Health / PAMF in Palo Alto, California. In this position, she managed genetic screening appointments and facilitated communication between patients and healthcare providers. Her role emphasized multi-discipline collaboration, ensuring each patient's needs were met comprehensively.
Educational Background
Paula Wyman studied at the University of Maine at Orono, where she earned a Bachelor of Science (BS) in Education from 1984 to 1987. Prior to her university education, she attended Mexico High School, completing her studies on the college track and earning her diploma from 1972 to 1976.
Skills and Expertise in Patient Services
Paula has extensive experience in handling complex appointment and procedure scheduling, ensuring seamless coordination across multiple disciplines. She has demonstrated expertise in providing compassionate and effective support to patients, making her well-suited for roles requiring empathetic patient interaction. Additionally, Paula is skilled in following 'Red Flag' procedures during crisis situations to ensure patient safety and compliance. Her adherence to HIPAA guidelines further underscores her commitment to patient privacy and confidentiality.