Russell Cole
About Russell Cole
Russell Cole is a Desktop Support Technician at Scripps Health in San Diego, specializing in end-user support, VPN assistance, and hardware/software management.
Title
Russell Cole is currently a Desktop Support Technician in the Information Services department at Scripps Health in San Diego.
Company
Russell Cole currently works at Scripps Health, where he manages technical support tasks within the Information Services department. Prior to this, he worked at DivX, LLC as a Desktop Support Droid and at Linspire, Inc. as the Quality Assurance Team Lead.
Expertise with ServiceNOW Ticketing System
Russell Cole has extensive experience using the ServiceNOW ticketing system. He utilizes this platform to manage and track end-user support and purchase requests, ensuring efficient resolution of issues and processing of orders.
Desktop Support and Application Management
In his current role, Russell Cole supports over 500 applications using an internal SCCM powered app catalog. His responsibilities include deploying new Android phones, troubleshooting handheld devices, and providing VPN support for Juniper VPN and Citrix Gateway VPN. He also assists with Citrix Virtual Machine remote assistance and virus/malware removal on Windows desktops and laptops.
Video Conferencing and Meeting Platform Support
Russell Cole provides comprehensive support for video conferencing and various meeting platforms, including Microsoft Teams, Skype for Business, WebEx, and GoTo Meeting. His role involves ensuring seamless connectivity and troubleshooting technical issues to facilitate effective virtual meetings.
End-User Hardware and Software Deployment
Russell Cole is responsible for managing the deployment of end-user hardware and software purchase orders for the Sorrento Valley I.S. campus. He maintains and updates a fleet of loaner laptops and uses SCCM network boot (PXE) for OS deployments, ensuring that all technology needs are met efficiently.