Shelley Foster
About Shelley Foster
Shelley Foster is the Manager of Customer Engagement and Concierge Programs at Scripps Health in the Greater San Diego Area, with over 25 years of experience in the healthcare industry.
Manager Of Customer Engagement And Concierge Programs
Shelley Foster currently holds the position of Manager of Customer Engagement and Concierge Programs at Scripps Health in the Greater San Diego Area. In this role, she focuses on enhancing the customer experience through tailored engagement strategies and overseeing concierge services. Her responsibilities involve implementing process changes that have significantly improved the quality of interactions for patients and clients.
Previous Roles in Healthcare
Before her current role at Scripps Health, Shelley Foster worked as Manager of Customer Care at Sharp Health Plan from 2013 to 2017, where she led customer service initiatives. Her earlier positions include serving as Customer Service Supervisor at TriWest Healthcare Alliance for seven years, and managing billing and administration functions at SouthBay Pulmonary Medical Group for two years. She also spent ten years as an Office Manager at Desert Orthopedic Center.
Educational Background
Shelley Foster completed her higher education at College of the Desert. She also attended Palm Springs High School, where she earned her High School Diploma. Her academic background has contributed to her foundational knowledge and skills in the healthcare management field.
Expertise in Customer Engagement
With more than 25 years of experience in the healthcare industry, Shelley Foster specializes in customer engagement and concierge programs. She is known for her strong leadership skills and problem-solving capabilities in various medical institutions. Her expertise includes implementing strategies that enhance the customer experience, thereby contributing to organizational profitability.
Professional Experience in Medical Administration
Shelley Foster has a demonstrated ability to improve processes and lead teams effectively within healthcare settings. Her roles have spanned customer service supervision, billing, administration, and office management. Each position has allowed her to develop a keen understanding of operational and customer service aspects, ensuring a high standard of care and efficiency.