Terri James Plaza
About Terri James Plaza
Terri James Plaza is a Project Manager in Quality & Performance Improvement at Scripps Health in San Diego, California, with a background in risk management, patient relations, and nursing assistance.
Title and Current Role
Terri James Plaza currently holds the position of Project Manager in Quality & Performance Improvement at Scripps Health in San Diego, California. In this role, Terri focuses on driving quality initiatives and enhancing performance metrics to improve patient care and operational efficiency.
Professional Background
Terri James Plaza has an extensive background at Scripps Health, beginning with a role in the Transport/Lift Team from 2017 to 2018 in Chula Vista, California. Following this, Terri transitioned to the department of Risk Management/Patient Relations, where they worked from 2018 to 2020. Currently, Terri holds the position of Project Manager in Quality & Performance Improvement.
Education and Expertise
Terri James Plaza earned a Bachelor's Degree in Multi/Interdisciplinary Studies, with a focus on Public Health, Psychology, and Rhetoric and Writing Studies from San Diego State University-California State University, graduating in 2016. Terri is also certified in Lean Six Sigma, a qualification that has significantly contributed to driving process improvements at Scripps Health.
Achievements in Quality Improvement
A notable achievement by Terri James Plaza is the implementation of a quality improvement initiative at Scripps Health that successfully reduced patient wait times by 15%. This initiative underscores Terri's capability in enhancing operational efficiency and patient care.
Volunteer and Mentorship Activities
Beyond professional responsibilities, Terri James Plaza volunteers with the San Diego Food Bank, playing a crucial role in organizing food drives and distribution events. Additionally, Terri mentors junior staff at Scripps Health, offering guidance in career development and project management skills.