Vincent Nguyen
About Vincent Nguyen
Vincent Nguyen is an IS Helpdesk/Systems Analyst at Scripps Health with a background in IT support and the food industry.
Current Title and Role
Vincent Nguyen currently holds the position of IS Helpdesk/Systems Analyst at Scripps Health in the United States. In this role, he is responsible for providing technical support and resolving IT service requests. His expertise includes handling various technical issues and managing IT service tickets using the ServiceNow Ticketing System.
Previous Work Experience
Vincent Nguyen has a diverse work background with experience across multiple industries. Prior to his current position, he worked as a Desktop Support Field Technician at Rady Children's Hospital-San Diego for four months. He also has experience working in the food industry, with roles including Server at Kura Sushi USA for three years, Busser at Taegukgi Korean BBQ House for eight months, Prep-Chef at Poke Chop for nine months, and Barista at Tapioca Express for one year in San Diego County, California.
Education Background
Vincent Nguyen studied at San Diego Mesa College and earned an Associate's degree in Computer Science, completing his studies from 2017 to 2021. Before that, he attended Patrick Henry High School where he achieved his diploma, studying there from 2013 to 2017. His educational background reflects a strong foundation in computer science and general education.
Skills and Technical Expertise
Vincent Nguyen is proficient in several IT and customer support tools and platforms. He has extensive experience in troubleshooting and managing Citrix Workspace and Gateway, and is skilled in using the Avaya Agent Communication system for customer support. Additionally, he is knowledgeable in hardware troubleshooting and is proficient with Windows 7, 8, and 10. Vincent is also skilled in managing accounts on Microsoft Azure, and is currently pursuing CompTIA A+ and CompTIA Network+ certifications to further his expertise.