William Rich
About William Rich
William Rich is a Support Technician at Scripps Health, specializing in tech support and workstation management across multiple facilities in La Jolla.
Company
William Rich is currently working as a Support Technician at Scripps Health. At Scripps Health, he is based in the Green Hospital located in Torrey Pines. His responsibilities include providing technical support to multiple facilities, such as Scripps Green Hospital, Shiley Clinic, Anderson Outpatient Pavilion, and Radiation Therapy Center in La Jolla. He also manages Workstation on Wheels (WOW) support at Green Hospital, ensuring devices are operational and well-maintained.
Title
William Rich holds the title of Support Technician at Scripps Health. In this role, he is responsible for providing comprehensive tech support across various facilities and managing several technical teams focused on computer upgrades and system maintenance.
Education and Expertise
William Rich studied at Rio Hondo College, where he achieved a Transfer Degree in Liberal Arts and Sciences/Liberal Studies from 2010 to 2012. He also studied at Cerritos College, earning an Associate of Arts (AA) degree in Network Technicians/Operators and Liberal Arts from 2004 to 2007. His educational background supports his extensive work experience in IT and technical support roles.
Background
William Rich has a diverse background in IT support with multiple roles spanning over two decades. Previously, he worked as a Senior Computer Operator/Instructional Aid at Cerritos College from 2008 to 2012 and as a PC Support Tech at Harbor UCLA from 2012 for seven months. He also had brief stints as a PC Installation Technician at Apollo Professional Solutions, Inc. and an IT Assistant at RT Lawrence. His earlier roles include working as a Clerk Typist at Cerritos College and an Independent Contractor as a Desktop Support Technician.
Achievements
William Rich has been involved in significant projects throughout his career. He played a crucial role in the Windows 7 migration team, where he managed operating system upgrades and provided extensive post-upgrade support. Currently, he leads technical teams at both Campus Point and Sorrento Valley locations and is involved in software packaging for over 15,000 PCs, laptops, and mobile devices, including virtual PCs and SCCM deployments.