Zack Fawley
About Zack Fawley
Zack Fawley is a Senior Manager of Customer Experience at Scuf Gaming, with a diverse background in customer care and training spanning over two decades. He has held various managerial roles at companies such as United Stationers and Protocol Global Solutions, and he holds a Bachelor of Fine Arts in Animation from Ringling College of Art and Design.
Current Role at Scuf Gaming
Zack Fawley serves as the Senior Manager of Customer Experience at Scuf Gaming. He has held this position since 2019, contributing to the company's focus on enhancing customer satisfaction and engagement. His role involves overseeing customer service strategies and ensuring a high-quality experience for users of Scuf Gaming's products.
Previous Experience at United Stationers
Zack Fawley worked at United Stationers in various capacities from 2010 to 2019. He started as a Supervisor in Customer Care at Orbit Point Services from 2010 to 2013. He then advanced to the role of Customer Care Manager from 2013 to 2018, and later became the Senior Manager of Customer Care for one year in 2019. His tenure at United Stationers spanned nearly a decade, focusing on customer service management.
Experience at Protocol Global Solutions
Zack Fawley held multiple positions at Protocol Global Solutions between 1998 and 2006. He began as an Associate Team Lead from 1998 to 2000, then progressed to Supervisor from 2000 to 2002. He also worked as the Training, Development and Quality Lead from 2002 to 2004, and served as Program Manager from 2004 to 2006. His roles involved managing teams and enhancing training programs.
Training and Development at Ds Services
From 2006 to 2010, Zack Fawley worked at Ds Services, focusing on Training and Development with an emphasis on Adult Learning. This role contributed to his expertise in customer experience and service management, providing him with skills to effectively train and develop staff.
Educational Background
Zack Fawley studied at Ringling College of Art and Design, where he earned a Bachelor of Fine Arts in Animation from 1995 to 1999. He also attended Jacksonville State University, furthering his education. His academic background in the arts complements his professional experience in customer service and management.