David Kraus
About David Kraus
David Kraus serves as a Level 3 Support professional at SDI Presence, where he has worked since 2016, focusing on network troubleshooting and system deployment in the Greater Chicago Area. He holds a Master's degree in Library and Information Science and has a diverse background in IT support and project assistance across various organizations.
Work at SDI Presence
David Kraus has been employed at SDI Presence since 2016, serving as a Level 3 Support professional. In this role, he engages in network troubleshooting on Cisco routers and switches, addressing issues across various environments. He has participated in deploying over 300 systems as part of special projects, contributing to the operational efficiency of the organization.
Education and Expertise
David Kraus holds a High School Diploma from Niles West, which he achieved from 1996 to 2000. He furthered his education at Knox College, where he earned a Bachelor of Arts in History and Spanish from 2000 to 2004. He studied Library and Information Science at the University of Illinois Urbana-Champaign, obtaining a Master of Library Science (MLS) from 2006 to 2008. Additionally, he attended the Illinois Institute of Technology in 2014 for 11 months.
Background
Before joining SDI Presence, David Kraus held various positions that contributed to his expertise in IT support and project management. He worked as a Graduate Assistant at the University of Illinois at Urbana-Champaign's Asian Educational Media Services from 2006 to 2007. He also served as a Project Graduate Assistant at the Business and Commerce Library from 2007 to 2008. From 2010 to 2013, he worked at Partnership for a Connected Illinois as IT Support, and from 2014 to 2016, he was a Test Engineer at Aspiritech.
Technical Skills
David Kraus specializes in network troubleshooting, particularly with Cisco routers and switches. He utilizes the Service Now ticketing system to manage and resolve incidents and service requests efficiently. His technical skills are supported by his extensive experience in various IT roles, which have equipped him with a comprehensive understanding of network systems and support processes.