Peter G. Sotos
About Peter G. Sotos
Peter G. Sotos serves as the Vice President of Business Development and Service Delivery at SDI Presence and has been an advisor at AdvisoryCloud since 2019. He has extensive experience in IT services and operations, having held senior roles at various companies including Capgemini, Takeda, Accenture, and Wipro.
Work at SDI Presence
Peter G. Sotos serves as the Vice President of Business Development and Service Delivery at SDI Presence since 2020. In this role, he directs four Account Delivery Executives who provide IT-managed services. His focus includes operations support, customer success, account growth, and negotiations. He also manages a Program Management Office that consists of ten project managers, overseeing more than 35 projects with the aid of Smartsheet project management software. Sotos has contributed to the transition of managed services for the Park District account, successfully facilitating a new contract from a previous vendor.
Current Advisory Role
Since 2019, Peter G. Sotos has been serving as an Advisor at AdvisoryCloud. In this capacity, he provides insights and guidance based on his extensive experience in business development and service delivery. His advisory role complements his responsibilities at SDI Presence, allowing him to leverage his expertise in various strategic initiatives.
Education and Expertise
Peter G. Sotos holds a Bachelor of Science in Computer Information Science from Roosevelt University. His academic background provides a solid foundation for his career in IT and business development. Sotos has developed expertise in customer engagement, operations support, and project management throughout his professional journey.
Professional Background
Peter G. Sotos has a diverse professional background with significant experience in various roles. He worked at Capgemini as Director of Global Transitions from 2008 to 2013. He then served in Corporate Services Business Operations & Strategy at Takeda from 2016 to 2019. Prior to that, he was a Senior Manager in IT Customer Engagement at Accenture from 1999 to 2008. Additionally, he held the position of Customer Engagement Director at Wipro BPO from 2013 to 2016.
Achievements in Service Delivery
During his career, Peter G. Sotos has made notable contributions to service delivery and operational efficiency. He developed and grew a customer contact center that currently employs 27 agents, providing onshore Help Desk Services. He also oversaw the relocation of 800 city personnel to a new real estate space, coordinating efforts with seven vendors during the first year of the Covid pandemic.