Rafael Valdez
About Rafael Valdez
Rafael Valdez serves as the Public Safety Client Liaison at SDI Presence, where he has worked since 2019. He has extensive experience in the field, having held various roles at the company since 2004, and currently manages a team focused on IT support for public safety agencies in the Greater Chicago Area.
Current Role as Public Safety Client Liaison
Rafael Valdez currently serves as the Public Safety Client Liaison at SDI Presence, a position he has held since 2019. In this role, he manages a team of 30 professionals dedicated to providing LAN, WAN, and AV support for the Chicago Police Department (CPD), Chicago Fire Department (CFD), and Office of Emergency Management and Communications (OEMC) 911. His responsibilities include overseeing day-to-day operations and managing larger project deployments within the Public Safety Managed Services Division.
Career Progression at SDI Presence
Rafael Valdez has had a long tenure at SDI Presence, starting as a Maintenance Technician in 2004. He then progressed to the role of Field Coordinator, serving for nine years until 2013. Following this, he took on the position of Field Service Manager for four years, from 2013 to 2017. He continued his career as a Delivery Executive for two years before transitioning to his current role in 2019. His diverse experiences within the company reflect his adaptability and growth in the field.
Educational Background
Rafael Valdez completed his secondary education at Lane Technical High School, where he studied from 1998 to 2002. He furthered his education at Lincoln Tech in Melrose Park, attending from 2003 to 2004. His educational background has provided him with a foundation that supports his career in both public safety and IT managed services.
Transition from Aviation Security to IT Managed Services
Rafael Valdez has transitioned from a career primarily focused on aviation security to a role in IT Managed Services. This shift highlights his ability to adapt to different sectors while leveraging his skills in management and operations. His current focus on public safety technology demonstrates his commitment to enhancing service delivery in critical areas.