Steven Chan
About Steven Chan
Steven Chan is a software developer with experience in enhancing automation and user processes. He has worked at SDI Presence since 2020 and previously held positions at DXC Technology and Purdue University.
Work at SDI Presence
Steven Chan has been employed at SDI Presence as a Software Developer since 2020. In this role, he focuses on enhancing automation and visibility in access request processes for technicians and users. He has also provided training to clients for onboarding onto the ServiceNow platform, ensuring a smooth transition to new processes. Additionally, he designed wireframes and built a prototype for a new portal that offers alternative contact methods for the IT help desk. His contributions aim to improve user experience and operational efficiency.
Previous Experience at DXC Technology
Before joining SDI Presence, Steven worked at DXC Technology as a Technical Consultant from 2018 to 2020 in the Greater Chicago Area. During his two years there, he contributed to various projects that focused on improving technical processes and solutions. His experience at DXC Technology provided him with a strong foundation in technical consulting and software development.
Education and Expertise
Steven Chan earned a Bachelor of Science degree in Computer/Information Technology Administration and Management from Purdue University, where he studied from 2013 to 2017. His education equipped him with essential skills in software development and IT management. He also gained practical experience as a Student Software Developer at Purdue University's Krannert School of Management from 2016 to 2017, further enhancing his technical capabilities.
Internship Experience at Availity
In 2017, Steven completed a Developer Internship at Availity, where he worked for three months in the Indianapolis, Indiana Area. This internship provided him with hands-on experience in software development, allowing him to apply his academic knowledge in a professional setting. The experience contributed to his understanding of real-world software development practices.
Technical Contributions and Projects
Throughout his career, Steven has made significant contributions to various technical projects. He created reports and dashboards that deliver key performance indicators on incidents, requests, and change management to management. He also led the design and development of a mobile application that supports over 25 field technicians. Additionally, he established improved development practices aimed at enhancing code readability and productivity.