Arthur Arena
About Arthur Arena
Arthur Arena is a Technical Support professional at SeaChange International, specializing in ITV since 2001. He has a background in video application engineering and technical support, with previous roles at Global Crossing and Lucent Technologies.
Current Role at SeaChange International
Arthur Arena serves as a Technical Support professional for ITV at SeaChange International. He has held this position since 2001, contributing over two decades of experience in technical support. His role involves providing assistance in a live, 24x365 international technical support environment, addressing inquiries from customers, sales, and field service personnel. Arena's responsibilities include utilizing remote diagnostic tools for system access and ensuring effective communication during support interactions.
Previous Experience at Global Crossing
Prior to his current role, Arthur Arena worked at Global Crossing as a Video Application Engineer for eight months in 2000. During this time, he gained experience in video application support, which contributed to his technical expertise in the telecommunications field. His tenure at Global Crossing provided him with valuable insights into video technology and customer support processes.
Experience at Lucent Technologies
Arthur Arena was employed at Lucent Technologies as a Member of Technical Staff (MTS) from 1999 to 2000. His role involved technical responsibilities that enhanced his skills in telecommunications and support engineering. This position laid the groundwork for his subsequent career in technical support and application engineering.
Educational Background
Arthur Arena studied at Ulster County Community College from 1981 to 1983, where he completed a two-year program. He furthered his education at the Computer Learning Center from 1999 to 2000, completing a one-year program. This educational background provided him with foundational knowledge in technology and computer systems, which has been instrumental in his career in technical support.
Contributions and Responsibilities
In his role at SeaChange International, Arthur Arena has served as the primary contact for the initial product launch in the UK for NTL and Telewest. He has published knowledge base articles to enhance departmental education and participated in crisis management by aiding in problem-solving during customer and internal conference calls. Arena also compiles comprehensive reports for department heads, covering various aspects of customer support and system performance.