James Day
About James Day
James Day is a Technical Support professional with extensive experience in customer service and engineering roles. He has worked for notable companies such as IBM, EMC, and currently SeaChange International, accumulating over 28 years of professional development in the field.
Work at SeaChange International
James Day has been employed at SeaChange International since 2014, serving in the role of Technical Support. His responsibilities include providing technical assistance and support for the company's products and services. He has accumulated a decade of experience in this position, contributing to the operational efficiency of the organization in the Greater Boston Area.
Previous Experience at IBM
Prior to his current role, James Day worked at IBM as a Customer Service Engineer Technician from 1984 to 1994. During his ten years in the Greater Boston Area, he developed skills in customer service and technical support, which laid the foundation for his future roles in the technology sector.
Experience at EMC
James Day's tenure at EMC spanned from 1994 to 2014, where he held multiple positions. He began as a Regional Technical Specialist and Customer Field Service Engineer from 1994 to 2000, followed by a role in Engineering Customer Operations Support as a Hardware/Software Process Support Engineer from 2000 to 2014. His 14 years at EMC involved providing technical support and ensuring customer satisfaction.
Professional Development and Education
James Day engaged in professional development throughout his career, participating in a Company sponsored Individual Development Plan (IDP) learning program from 1985 to 2013. This program spanned 28 years and focused on enhancing his technical skills and knowledge, contributing to his effectiveness in technical support roles.