Kirk Stepanian
About Kirk Stepanian
Kirk Stepanian serves as the Director of Technical Support Operations at SeaChange International and the Director of Customer Support Operations at Verint-Systems, both since 2017. He has extensive experience in business intelligence and support delivery, having held various roles at Progress Software over a span of 15 years.
Work at SeaChange International
Kirk Stepanian has served as the Director of Technical Support Operations at SeaChange International since 2017. In this role, he is responsible for overseeing technical support services and ensuring effective service delivery. His position is based in Acton, MA, where he has contributed to the organization for seven years. His expertise in operations and support delivery enhances the company's ability to meet customer needs.
Current Role at Verint-Systems
Since 2017, Kirk Stepanian has held the position of Director of Customer Support Operations at Verint-Systems in Hudson, NH. In this capacity, he manages customer support initiatives and operations, focusing on improving service quality and customer satisfaction. His leadership in this role has been integral to the company's support strategy for the past seven years.
Professional Background at Progress Software
Kirk Stepanian's career includes significant experience at Progress Software, where he worked from 2002 to 2017. He held various roles, including Senior Technical Support Engineer, Sr. Technical Support Manager, and Sr. Manager of Global Business Intelligence. His tenure at Progress Software spanned 15 years, during which he developed a comprehensive understanding of customer support infrastructure and operations.
Education and Expertise
Kirk Stepanian possesses a comprehensive understanding of business intelligence, operations, and support delivery. His skills include the ability to architect and execute a vision for delivering solutions to business leaders and stakeholders. He is adept at identifying critical information needs and challenges faced by businesses, utilizing data analysis to drive organizational change.
Skills in Data Analysis and Operations
Kirk Stepanian is skilled in using data analysis to identify trends and drive change within organizations. His expertise allows him to understand and address the challenges businesses face, enhancing operational efficiency and support delivery. This skill set has been a significant asset throughout his career, particularly in his leadership roles.