Paul Navarro
About Paul Navarro
Paul Navarro is a Customer Support Specialist and IT Server Hardware Test Engineer Technician Level 3 at SeaChange International, where he has worked for 25 years. He holds certifications in Corporate Project Management and Hardware and Network, and he provides extensive support for corporate software and hardware management.
Work at SeaChange International
Paul Navarro has been employed at SeaChange International since 1999, accumulating 25 years of experience in various roles. He currently serves as a Customer Support Specialist and IT Server Hardware Test Engineer Technician Level 3. His responsibilities include providing support for a range of corporate software and managing end-of-life hardware for the Stop and Shop Executive Office. Additionally, he works as a MFG/IT/logistics Senior Test Engineer, contributing to the company's operational efficiency.
Education and Expertise
Paul Navarro studied at Worcester Polytechnic Institute from 2008 to 2010, where he focused on Corporate Project Management, Corporate Design for Sigma Six, and Process Improvement, achieving Full Certification Graduate status. He also attended the Computer Learning Center from 1995 to 1996, completing a one-year certification program in Hardware and Network. His educational background supports his technical expertise in IT and hardware management.
Technical Skills and Responsibilities
In his role, Paul Navarro creates documentation for troubleshooting steps to assist support staff and users. He provides support for various corporate software applications, including Adobe, ASI, SSI, ISP, VISP, and Net-support Manager Cisco VPN. His responsibilities also include setting up RSA Tokens for VPN configuration and handling Active Directory tasks such as account provisioning and core configuration. He utilizes SCCM for software deployments and manages asset inventory for desktop and laptop systems.
Support and User Assistance
Paul Navarro offers both desk-side and remote support to end-users across the east coast. His role involves addressing user inquiries and technical issues, ensuring that employees have access to the necessary resources and support. His extensive experience in customer support and technical troubleshooting enables him to effectively assist users with their IT needs.