Piotr Koźbiał
About Piotr Koźbiał
Piotr Koźbiał is the Technical Support Team Lead at SeaChange International, where he has worked since 2017. He has a background in software engineering and extensive experience in technical support and IT management.
Work at SeaChange International
Piotr Koźbiał has been serving as the Technical Support Team Lead at SeaChange International since 2017. In this role, he is responsible for the performance and operational planning of the Technical Support team. His duties include coaching team members, developing training plans, and conducting progress and assessment reviews. He specializes in supporting SeaChange Software, including various versions of Adrenalin's Back Office and products related to asset management and streaming. His expertise allows him to act as an escalation point for technical or functional issues concerning VOD/DTV systems.
Previous Work Experience
Before joining SeaChange International, Piotr Koźbiał worked at several organizations. He was a System Administrator at Omnitec Sp. z o.o. for a brief period in 2017. Prior to that, he was the Founder and IT Specialist at OMNI TEK from 2008 to 2011. He also held the position of IT Specialist and Helpdesk Manager at 7bulls.com Sp. z o.o. from 2011 to 2016. His diverse experiences in these roles have contributed to his technical skills and leadership capabilities.
Education and Expertise
Piotr Koźbiał holds a Bachelor of Science degree in Software Engineering from the European University of Information Technology and Economics in Warsaw, where he studied from 2015 to 2020. Additionally, he studied System, Networking, and LAN/WAN Management at Wyższa Szkoła Informatyki Stosowanej i Zarządzania WIT in Warsaw from 1999 to 2003. His educational background provides a solid foundation for his technical support and management roles.
Technical Support Responsibilities
In his current position, Piotr Koźbiał ensures that customer issues are resolved effectively, adhering to satisfaction metrics measured by SLA surveys. He educates clients on specific product functions and procedures necessary to address their concerns. His role emphasizes the importance of customer satisfaction and operational efficiency within the Technical Support team.