Ryan Mcalevey
About Ryan Mcalevey
Ryan Mcalevey serves as the Director of Global Technical Support Services at Seachange International, where he has worked since 2017. He has a background in technical support and account management, with a focus on server software and hardware, and is recognized for his problem-solving skills and ability to manage project teams.
Current Role at SeaChange International
Ryan Mcalevey serves as the Director of Global Technical Support Services at SeaChange International. He has held this position since 2017, contributing to the company's technical support operations. His role involves overseeing support services on a global scale, ensuring client satisfaction and effective service delivery. Mcalevey's leadership is instrumental in managing the technical support team and implementing strategies to enhance service quality.
Previous Experience at SeaChange International
Before his current role, Mcalevey worked at SeaChange International in various capacities. He was a Senior Support Engineer III from 2005 to 2010, where he developed expertise in technical support. Following this, he served as a Technical Account Manager from 2010 to 2016, focusing on client relationships and support solutions. Additionally, he worked as the Manager of VOD Customer Services from 2016, further solidifying his experience in customer service management.
Education and Expertise
Ryan Mcalevey studied at the University of Southern Maine from 1993 to 1997, earning a degree that laid the foundation for his career in technology and support services. His educational background complements his extensive experience in server software, server hardware, programming, and custom development projects. Mcalevey's technical knowledge and problem-solving skills enable him to deliver effective solutions to clients.
Professional Skills and Attributes
Mcalevey is known for his ability to find creative solutions for clients, demonstrating a strong commitment to success. He excels in high-pressure environments, effectively managing multiple tasks and priorities. His skills in collaboration and project management allow him to work seamlessly with project teams and interface with clients, ensuring that their needs are met efficiently.