Tiago Lacerda
About Tiago Lacerda
Tiago Lacerda is a Technical Support Engineer at SeaChange International, where he has worked since 2021. He holds a Bachelor's degree in Computer Engineering and a specialization in Strategic and Applied Project Management from UNICAMP.
Work at SeaChange International
Tiago Lacerda has been employed at SeaChange International as a Technical Support Engineer since 2021. In this role, he is responsible for providing technical assistance and support to clients, ensuring the smooth operation of the company's products and services. His expertise contributes to the effective resolution of technical issues and enhances customer satisfaction.
Education and Expertise
Tiago Lacerda studied at UNICAMP - Universidade Estadual de Campinas, where he earned a Bachelor of Engineering (B.E.) in Computer Engineering from 2003 to 2009. He furthered his education by specializing in project management, achieving a degree in Gestão de Projetos with a focus on Strategic and Applied Project Management from 2019 to 2021.
Background
Prior to his current position, Tiago Lacerda gained extensive experience in the technology sector. He worked at Grupo Bandeirantes de Comunicação as a System Engineer from 2010 to 2013. He then joined EITV - Entretenimento e Interatividade para TV Digital, where he held various roles, including Support Engineer and Quality Engineer, from 2010 to 2021. His career began as an intern at EITV from 2008 to 2009.
Professional Experience
Tiago Lacerda's professional experience spans over a decade in technical roles. He served as a Quality Engineer at EITV for 11 months in 2010, followed by a position as an Intern for one year. He then progressed to a Support Engineer role from 2013 to 2021, where he developed skills in troubleshooting and client support, before transitioning to his current role at SeaChange International.