Trey Appier
About Trey Appier
Trey Appier is a Customer Advocate currently working at Sealed in New York, New York. He has a diverse background in customer service and outdoor instruction, with previous roles at Lasting Adventures, Dunn School, and Butte College.
Current Role at Sealed
Trey Appier serves as a Customer Advocate at Sealed, a position he has held since 2022. In this role, he is based in New York, New York, and is responsible for managing over 600 customer accounts. He ensures timely and professional responses to customer inquiries, contributing to a high level of customer satisfaction, which is reflected in his 4.8-star rating. His work involves interpreting junior-level data analysis using tools such as Microsoft Excel and Google Sheets to address energy and billing discrepancies.
Previous Experience in Customer Service
Before joining Sealed, Trey Appier accumulated diverse experience in customer-facing roles. He worked as a Travel Guide at Lasting Adventures from 2018 to 2021, where he engaged with clients in outdoor settings. He briefly served as an Outdoor Instructor at Dunn School in 2021. Additionally, he held positions as an Orientation Leader at Butte College and as a Life Insurance Agent at Altig - American Income Life Insurance Company in 2016. These roles helped him develop effective customer service strategies.
Educational Background
Trey Appier studied General Studies at Butte College from 2016 to 2017. His education provided him with foundational knowledge that supports his current role in customer advocacy. The skills he acquired during his studies are complemented by his practical experience in various customer service positions.
Data Analysis Skills
In his current role at Sealed, Trey Appier utilizes data analysis skills to enhance customer service operations. He interprets junior-level data using Microsoft Excel and Google Sheets to resolve complex issues related to energy and billing. He also leverages Salesforce reports to communicate insights to key stakeholders, demonstrating his ability to integrate data-driven decision-making into customer service practices.
Administrative Experience
Trey Appier has a background in administrative roles, having worked as an Administrative Clerk at Bidwell Park Golf Course from 2014 to 2017. This experience contributed to his organizational skills and ability to manage multiple tasks effectively. His administrative background supports his current responsibilities in customer account management.