Samantha O.
About Samantha O.
Samantha O. is a Client Success Manager at Seamless.AI with a background in client advocacy, operational management, and SaaS platforms.
Title and Current Position
Samantha O. holds the title of Client Success Manager and is currently employed at Seamless.AI. She works remotely from Florida, United States, where she focuses on enhancing client satisfaction and success.
Professional Background
Samantha O. has a diverse professional background. Before joining Seamless.AI, she held the position of Client Success Manager at Nextech Systems from 2020 to 2022. Prior to that role, she worked as a Manager at Tidewater Physicians Multispecialty Group from 2017 to 2020 in Newport News, Virginia. She also served as Site Manager at Peninsula Dermatology Skin Cancer Surgery Center from 2016 to 2017 in Williamsburg, Virginia.
Education and Qualifications
Samantha O. received her B.A. in Human Resource Management from the American Public University System. She completed her studies over a span of two years, from 2021 to 2023. Her academic background in Human Resource Management has equipped her with essential skills for her roles in client success and operational management.
Skills and Expertise
Samantha O. is an expert in CRM Software, particularly Salesforce, and is proficient in PM & EHR Software. She specializes in client advocacy and support, client acquisition and retention, and account management. Her skill set includes operational management, strategic planning, problem resolution, and de-escalations. Samantha is also adept in relationship building, customer journey mapping, performance management, and client/employee training. She focuses on process improvement and developing best practices within the organizations she works for.
Experience in SaaS Platforms
Samantha O. has extensive experience working with Software as a Service (SaaS) platforms. Her expertise in this area supports her roles in client success and operational management, allowing her to deliver efficient and effective solutions tailored to client needs.