Shane Malone

Shane Malone

Customer Success Team Lead @ Seamless.AI

About Shane Malone

Shane Malone is the Customer Success Team Lead at Seamless.AI in Pittsburgh, Pennsylvania. He has extensive experience in customer success, account management, and business development roles across various companies.

Current Role at Seamless.AI

Shane Malone is currently the Customer Success Team Lead at Seamless.AI, based in Pittsburgh, Pennsylvania. In this role, he oversees the customer success team, focusing on improving client satisfaction and retention. Having taken on this position in October 2022, Shane utilizes his extensive background in client management to lead his team effectively and ensure that customers achieve their desired outcomes from using Seamless.AI's services.

Previous Experience at Mindmatrix

From 2020 to 2022, Shane Malone worked as an Account Manager at Mindmatrix in Pittsburgh, Pennsylvania. In this role, he managed client relationships, contributing significantly to the company's business growth. His duties included handling client inquiries, ensuring timely delivery of services, and maintaining high levels of client satisfaction. His experience at Mindmatrix provided him with valuable insights into client management and business development.

Business Development at JENLOR Integrations, Inc.

Shane Malone served as Business Development at JENLOR Integrations, Inc. from 2017 to 2020. During his three-year tenure, he focused on expanding the company's client base. His role involved identifying new business opportunities, establishing relationships with potential clients, and implementing strategies to increase the company's market presence. Shane's efforts at JENLOR contributed to the company's growth and enhanced its client acquisition capabilities.

Education Background

Shane Malone studied at Indiana University of Pennsylvania, where he earned a Bachelor's degree in History between 2005 and 2007. Prior to that, he attended Westminster College (PA) from 2003 to 2005. His educational background laid a strong foundation for his analytical and critical thinking skills, which have been instrumental in his approach to client management and business development throughout his career.

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