Taylor Gonsalves
About Taylor Gonsalves
Taylor Gonsalves is a Customer Success Manager at Seamless.AI, specializing in mid-market accounts in the United States.
Company
Taylor Gonsalves is currently employed at Seamless.AI as a Customer Success Manager for Mid Market Accounts. Based in the United States, Taylor focuses on optimizing client relationships and ensuring successful onboarding for mid-market clients.
Title
Taylor Gonsalves holds the title of Customer Success Manager, specifically focusing on Mid Market Accounts. This role involves managing client relationships, optimizing onboarding processes, and tracking client needs to drive growth.
Previous Experience at Wellspring
Before joining Seamless.AI, Taylor worked at Wellspring™ as a Customer Success Manager for two years in a remote capacity. Additionally, Taylor briefly held a position as a Business Development Representative, showcasing versatility in customer relations and business development.
Education and Expertise
Taylor Gonsalves completed a Bachelor's degree in Marketing from the University of Alabama, Manderson Graduate School of Business. This educational background, combined with a specialization in onboarding processes and client needs tracking, underpins Taylor's expertise in customer success management.
Background in Sales and Business Development
Taylor has a comprehensive background in sales and business development, having worked in various roles, including Account Development Representative at Terminus, Carrier Sales Account Manager at Coyote Logistics, an internship at Texoma Ducks, and Food Server at Taco Mac Restaurant Group. These roles honed skills in client interaction, sales strategy, and operational efficiency.
Impactful Roles at The UPS Store
Earlier in Taylor's career, a significant role was held at The UPS Store as a Sales Floor Associate. This two-year position provided valuable experience in sales and customer service, foundational for later success in more specialized customer success and sales roles.