Kiara Elliott
About Kiara Elliott
Kiara Elliott is a Senior Customer Success Manager at SeamlessMD, where she has worked since 2022. She has a diverse background in customer success and operations, with previous roles at companies such as Sprout and Robert Transport.
Current Role at SeamlessMD
Kiara Elliott serves as the Senior Customer Success Manager at SeamlessMD, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Kiara has been instrumental in developing and improving customer success team processes, including the creation of customer success plans and the re-evaluation of customer tiering and journey mapping. She also led the implementation and management of a customer success software, focusing on task design, automation, and health score monitoring.
Previous Experience at SeamlessMD
Prior to her current role, Kiara worked at SeamlessMD as a Customer Success Manager from 2021 to 2022. During this time, she achieved a 100% renewal rate for her personal book of business in 2022. Kiara also mentored new hires and junior customer success team members, contributing to the development of the team and enhancing overall performance.
Professional Background
Kiara Elliott has a diverse professional background. She worked as an Operations Analyst and Health and Safety Coordinator at Robert Transport for four months in 2011. She also held various roles at Sprout, including Client Success Intern in 2018, Client Success Manager from 2018 to 2020, and Senior Client Success Manager for two months in 2020. Additionally, she served as the ISO Implementation Project Manager at HGS Burkina for seven months in 2014 and worked as a Quality Assurance Administrator at Christian Horizons from 2015 to 2017.
Education and Certifications
Kiara Elliott studied at the University of Waterloo, where she earned a Bachelor of Arts and Business in Peace and Conflict Studies from 2010 to 2015. She also completed a Post-Graduate Certificate in Workplace Wellness and Health Promotion at Centennial College from 2017 to 2018. In 2016, she achieved a 200-Hour Yoga Teacher Training certification from Pranalife Yoga, further enhancing her skills in wellness and health.